At Seller Adventures, we are committed to delivering exceptional Amazon account management services. This Refund Policy outlines the circumstances under which refunds may be issued, our payment practices, and the procedures for requesting a refund. This policy is governed by and should be read in conjunction with our Terms of Service.
1. General Policy
All service fees are earned upon receipt and are generally non-refundable. Our services require the immediate allocation of skilled personnel, proprietary tools, and strategic resources upon engagement. Refunds are provided only in the limited circumstances described below, and all refund decisions are made at the sole discretion of Seller Adventures.
2. Service Fees
2.1 Monthly Management Fees
Monthly retainer fees are charged in advance and cover the services provided during that billing period, including but not limited to account monitoring, campaign management, reporting, and strategic planning. These fees are non-refundable once the billing period has commenced, regardless of account activity level, as resources are allocated at the start of each period.
2.2 Setup and Onboarding Fees
One-time setup or onboarding fees (if applicable) are non-refundable once work has commenced. These fees cover immediate resource allocation including account audits, competitive analysis, strategy development, campaign architecture, and initial optimizations.
2.3 Percentage-Based and Performance Fees
Fees calculated as a percentage of ad spend, revenue, or other performance metrics are billed according to your Service Agreement and are non-refundable once services have been rendered for the corresponding period. Adjustments to percentage-based fees due to data corrections by Amazon will be handled as credits or debits on subsequent invoices, not as refunds.
2.4 Custom Project Fees
Fees for custom projects (such as A+ Content creation, listing optimization packages, or brand storefront builds) are non-refundable once the project has been initiated and a project brief has been approved by you.
3. Refund Eligibility
Refunds may be considered only in the following limited circumstances:
3.1 Service Non-Delivery
If Seller Adventures fails to deliver the services explicitly outlined in your Service Agreement due to our error or inability — and such failure is not attributable to your actions, inactions, or third-party factors (including Amazon) — you may be eligible for a prorated refund of fees paid for the specific undelivered services. You must notify us in writing within 15 days of the missed deliverable to be eligible.
3.2 Billing Errors
If you are charged incorrectly due to a billing error on our part, we will promptly refund the overcharged amount upon verification. You must notify us of any billing discrepancy within 30 days of the charge date. Charges not disputed within this period are deemed accepted and final.
3.3 Duplicate Charges
Duplicate charges resulting from payment processing errors will be refunded in full upon verification.
4. Non-Refundable Items
The following are explicitly non-refundable under all circumstances:
- Amazon Ad Spend: Advertising costs billed directly by Amazon to your account are not refundable by Seller Adventures. Any disputes about Amazon charges must be resolved directly with Amazon.
- Third-Party Costs: Fees paid to external service providers, software tools, stock media, or other third-party vendors engaged on your behalf cannot be refunded by Seller Adventures.
- Completed Work: Fees for services already rendered — including reports delivered, campaigns launched, content created, listings optimized, or any other work product completed — are non-refundable.
- Performance-Based Dissatisfaction: Refunds are not provided because desired sales figures, rankings, conversion rates, return on ad spend, or other performance metrics were not achieved. Results depend on numerous factors beyond our control, including market conditions, competition, product quality, pricing, inventory, customer demand, and Amazon platform changes.
- Client-Caused Delays or Issues: Fees are not refundable where service delivery was impacted by your failure to provide timely access, approvals, information, or by your breach of these Terms, your Service Agreement, or Amazon's policies.
- Account Suspensions: Fees are not refundable for periods during which your Amazon account is suspended or restricted due to causes not attributable to Seller Adventures' gross negligence.
- Notice Period Fees: Fees covering the 30-day cancellation notice period are non-refundable.
5. Refund Request Procedure
To request a refund, you must follow this process:
- Submit a written request through our contact page or by calling us, with "Refund Request" as the subject.
- Include your company name, account details, the invoice number(s) in question, the specific amount disputed, and a detailed explanation of your reason for requesting a refund.
- Attach any supporting documentation or evidence.
- Refund requests must be submitted within 30 days of the charge date. Requests submitted after this period will not be considered.
Our team will acknowledge your request within 3 business days and provide a determination within 10 business days. We may request additional information from you during the review process, and failure to respond within 10 business days of our request will result in the claim being closed.
6. Refund Method and Processing
Approved refunds will be issued using the original payment method. Processing times vary:
- Credit card refunds: 5-10 business days to appear on your statement
- ACH / bank transfers: 5-15 business days depending on your financial institution
- Check refunds: Mailed within 10 business days to the address on file
Seller Adventures is not responsible for delays caused by your payment processor, bank, or financial institution.
7. Right of Offset
Seller Adventures reserves the right to offset any approved refund amount against outstanding balances owed by you, including unpaid invoices, late fees, collection costs, or any other amounts due under your Service Agreement or these Terms. If your outstanding balance exceeds the refund amount, no refund will be issued and the remaining balance will remain due.
8. Effect of Refund on Deliverables
If a refund is issued for services that produced Deliverables (such as content, creative assets, or campaign configurations):
- Ownership of unpaid Deliverables reverts to Seller Adventures upon refund issuance.
- You must cease using any Deliverables for which a refund has been issued.
- Seller Adventures may request removal of such Deliverables from your Amazon account or other platforms.
- Deliverables for which full payment was received and retained are not affected.
9. Full and Final Settlement
Acceptance of any refund constitutes full and final settlement of all claims related to the refunded fees. By accepting a refund, you release Seller Adventures from any further liability, claims, or demands related to the services or period covered by the refund.
10. Chargebacks and Payment Disputes
You agree to contact Seller Adventures directly to resolve any billing concerns before initiating a chargeback, payment dispute, or reversal with your bank, credit card company, or payment processor. If you initiate a chargeback or payment dispute without first attempting to resolve the matter with us in good faith, we reserve the right to:
- Immediately suspend or terminate all services without notice or liability
- Recover all fees owed, including the disputed amount, chargeback fees assessed to Seller Adventures by our payment processor, and administrative costs
- Charge a $150 administrative fee per chargeback to cover processing and response costs
- Pursue recovery through collections or legal action, with you responsible for all associated costs including reasonable attorneys' fees
- Report the debt to credit agencies as permitted by applicable law
- Decline all future service engagements
We will cooperate fully with our payment processor to contest any chargeback we believe to be unjustified and will provide all relevant documentation of services rendered.
11. Cancellation Policy
11.1 Month-to-Month Services
You may cancel month-to-month services at any time with 30 days' written notice. You are responsible for all fees through the end of the 30-day notice period. Services will continue to be provided during the notice period.
11.2 Fixed-Term Contracts
If you are under a fixed-term contract, early termination is subject to an early termination fee as specified in your Service Agreement. If no early termination fee is specified, the fee shall equal the lesser of: (a) the remaining fees due under the contract term, or (b) three months of service fees at the then-current rate.
11.3 Notice Requirements
Cancellation notices must be submitted in writing through our contact page or via email to the address provided in your Service Agreement. Verbal cancellations, text messages, and social media messages are not accepted as valid cancellation notices. Cancellation is effective upon our written acknowledgment of your notice.
11.4 Cancellation by Seller Adventures
Seller Adventures may cancel your services at any time as described in our Terms of Service. If we cancel for reasons other than your breach, you will receive a prorated refund of prepaid fees covering the period after the cancellation effective date. If we cancel due to your breach, no refund will be issued.
12. Service Credits
As an alternative to cash refunds, Seller Adventures may offer service credits at its sole discretion. Service credits:
- May be applied toward future services only
- Have no cash value and cannot be exchanged for monetary refunds
- Are non-transferable to other clients or accounts
- Must be used within 6 months of issuance or they expire with no further obligation from Seller Adventures
- Cannot be combined with other promotions or discounts unless expressly authorized
13. Dispute Escalation
If you disagree with a refund decision, you may request escalation to senior management within 10 business days of receiving our determination. Escalation requests must be submitted in writing with a clear explanation of why you believe the original decision should be reconsidered. Senior management will review the matter and issue a final decision within 15 business days. If the dispute remains unresolved, it will be governed by the dispute resolution provisions in our Terms of Service.
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be communicated to active clients via email and posted on our website. The "Last Updated" date at the top of this page indicates when changes were last made. Continued use of our services after changes are posted constitutes acceptance of the updated policy. The policy in effect at the time of your payment applies to that payment.
15. Contact Us
Questions about our Refund Policy? Contact us:
- Contact Form: selleradventures.com/contact
- Phone: (323) 306-0941
- Address: Seller Adventures LLC, 169 Madison Ave, Suite 11790, New York, NY 10016
This Refund Policy works in conjunction with our Terms of Service and applies to all services provided by Seller Adventures LLC.